SUPPORT
OUR BUSINESS GROWS WHEN OUR CLIENTS ARE HAPPY
By this time you have become a part of our family tree. We are at your side every step of the way, from setting up your Velocity Plotter to updating your Audaces license or answering all your technical questions about cutting machines.
We are here to give you the best training on how to use your products as well as on how to maintain your products with guidance from our technical department.
Please let us know if you have any questions, or perhaps an issue with any of your products. We are here to support you!
REQUEST SUPPORT FORM
Fill out the Service Request Form with your detailed information, and submit.
CONTACT SUPPORT
TEAM VIEWER
With TeamViewer or Anydesk, we can provide support on questions and problems fast and efficiently.
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Run the downloaded file and install it.
Installation and Service
Plotters: Our plotters are known to be a plug and play plotters, installation could be done via remote access or On-site if applicable.
CAD Softwares: All CAD systems will be installed into the computer you desire to use for your design process.
Digitizers: All digitizers could be installed via remote access or On-site if applicable.
Cutting Machines: All Cutting machines will be assembled and installed on-site by our group of technicians.
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Service: Our Professional team of technicians can provide service via internet remote access and via phone any time when needed using Skype, FaceTime, WhatsApp, and online support.
*Local in site service available
( Los Angeles and Orange County area only ).
All our products are currently used in industries such as:
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Apparel
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Aerospace
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Automotive Industry
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Furniture
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Aerospace
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Industrial Fabrics
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Shoe Industry
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Composite
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PPE
Compatible Plotting Files:
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PLT
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PM
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PPD
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PMD
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HPG
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HPGL
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HGL
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CTM
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* DWG
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* PDF
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* DXF
* Some files need to be on scale
Compatible Cutting Files for Single-ply cutter
DXF-AAMA
ASTM files
ISO files
HP-GL
Compatible cutting files for High-ply cutter
ISO and RS-274D
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Compatible Exporting Files from our CAD
DXF, AAMA-DXF, PLT and ISO cut file.
Software Compatibility Solutions
A key advantage of owning our machinery is our open control center programs that will work virtually with all industry-standard CAD systems. ​
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Audaces
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Optitex
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Gerber Accumark
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PAD System
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Lectra
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StyleCAD
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Tukatech
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AutoCAD
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Polygon
